Complaint Procedure
HPL ALLIANCE NIGERIA LIMITED
We’re sorry you didn’t get the service you’d expect from HPL ALLIANCE NIGERIA LIMITED. To make a complaint, please use our contact form on website and include:
- Your membership number / account number;
- Order number(s), if your complaint is about a specific transfer
- Payment order number(s), if your complaint is about a specific transfer
- what your complaint is about
- what you’d like us to do to fix it
What happens after I make a complaint?
Hopeland will:
- email you that we got your complaint
- ask for any extra information, if we need it
- investigate your case and your concerns, referring to the Terms and Conditions
- email you to explain what actions we took and why
We’ll look into your case as quickly as possible, and will send you a initial response within 3 (three) business days. We may request for additional information and details of your complaint if such complaint should be escalated to the management level. In any case the final response will be provided to you not later than in 14 (fourteen) business days.
What if I’m not happy with the response?
Sometimes it will not be possible to resolve a complaint to everyone’s satisfaction, and you might want to escalate the matter to the Federal Competition and Consumer Protection Commission (FCCPC).
Your complaint may either be delivered to the FCCPC in hard copy and delivered to any of their offices or soft copy through the website portal or email that can be found following the link: https://www.fccpc.gov.ng/contact/